T'S & C'S
POP-UP SITE TERMS OF SALE
ABOUT OUR TERMS
In these terms:
“Product(s)” means the TRESemmé Botanic products offered on Our Site;
“Site” means the website situated at https://www.shopbeautybulletin.com/tresemme/;
“Our Site” means the TRESemmé Botanic pop-up store on the Site.
These terms, together with our Privacy Notice and Cookie Notice (all referred to herein as the “Terms”) will form a written contract between you and Unilever and will govern our relationship and your use of Our Site and your purchase of our Products. Please read these Terms carefully and make sure that you understand them before purchasing the Products.
We may amend these Terms from time to time. Each time you buy a Product from Our Site you should check the Terms to ensure that you agree to them in their current form.
HOW TO CONTACT US
If your question relates to the Product(s), please contact us at:
Phone: 0860572861 (between 8am and 6pm on working days).
The images of the Products on the Site or Our Site are for illustrative purposes only. Although we have made every effort to display the Products accurately, your Products may vary slightly from those indicated in the images. The packaging of the Products may also vary from that shown on images on the Site or Our Site.
HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Notice. Please take the time to read it, as it includes important terms which apply to you. If we have to contact you, we will do so by phone, e-mail or by post to the contact details you provide to us in your order and in accordance with the terms of our Privacy Notice.
HOW TO PURCHASE OUR PRODUCTS
Our Site will guide you through the steps you need to take in order to buy our Products. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check each page of the order process.
After you submit your order, you will receive an e-mail from us acknowledging that we have received it. However, please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase our Products. All orders are subject to acceptance by us.
If we are unable to supply you with a Product, for example because that Product is not in stock, or no longer available, or because we cannot meet your requested delivery date, or because of an error in the price on Our Site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
PRICE AND PAYMENT
The price of the Products are indicated on Our Site and includes value added tax (“VAT”) (where applicable) at the applicable current rate chargeable in South Africa for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for your Product(s) before the change in VAT takes effect. Our delivery charges are indicated on Our Site during the check-out process, before you confirm your order.
HOW TO PAY
You can pay for your Products using a debit card or credit card (we accept Mastercard and Visa).
Payment for your Products and all applicable delivery charges must be made in advance.
We take reasonable steps to secure your payment information. We use a payment system that is in our reasonably opinion sufficiently secure with reference to accepted technological standards and the type of the transaction concerned.
YOUR RIGHT OF RETURN AND REFUND
You may cancel an order any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below).
To cancel an order, you just need to let us know that you have decided to cancel and, where you have already received the Product, return it to us (at your own cost) in the same condition in which you received it (except to the extent reasonably necessary for you to examine it). You can do this by contacting us on the contact details set out below.
If you cancel your order we will:
- refund you the price you paid for the Products, subject to deducting the cost of any deterioration from you;
- make any refunds due to you as soon as possible and in any event no later than 30 days from the date of cancellation, provided we have received the Products by return.
We will refund you using the same payment card or account by which you made payment to us.
In the event that we processed your order incorrectly, or that you received a defective or damaged item, please (i) call Customer Service on Telephone: 0860572861 or email and we will provide a full refund and/or replace the item in accordance with these Terms. On some occasions, we will require defective or damaged items to be returned.
ORDERS AND DELIVERY
General Order Information
Orders for in-stock Products are generally processed and shipped within two (2) business days.
Products will only be shipped and delivered to addresses located within South Africa. Products may only be shipped to one delivery address. Delivery of Products pursuant to your order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time. You own the Products once we have received payment in full, including all applicable delivery charges.
Please note that your order will not be delivered on weekends or public holidays, and that public holidays may impact delivery times.
Occasionally our delivery to you may be affected by an Event Outside Our Control. See below for our responsibilities when this happens. If we do not meet the agreed delivery deadline for your order then you may cancel your order.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an Event Outside our Control, as explained in this clause.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under an order, we will contact you as soon as reasonably possible to notify you, and our obligations under any order will be suspended for as long as the Event Outside Our Control lasts. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel an order affected by an Event Outside Our Control, as set out above.
THIRD PARTY CONTENT AND PRODUCTS
The Site or Our Site may include products or content, including advertisements from third parties, or external links to other websites having their own content, or any other third party content ("Third Party Content").
You acknowledge that the Third Party Content -
- is beyond our control and that any reliance on any representation, statement or information contained in Third Party Content is at your risk;
- is not verified by us and that we do not determine nor guarantee its lawfulness, accuracy or reasonableness; and
- may contain representations, statements or information which does not represent the views, opinions or beliefs of Unilever, its associates, directors, employees or affiliates.
We are not responsible for and we do not endorse, support or guarantee the quality, reliability or suitability of any such Third Party Content. Any reliance on or use of such Third Party Content is at your own risk.
Third Party Content may be subject to additional terms and conditions. It is your responsibility to read and adhere to such additional terms and conditions, including the terms and conditions of the Site.
OTHER IMPORTANT TERMS
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are the sole record of the agreement between you and us, with neither party being bound by any express, tacit or implied representation or warranty not recorded in these Terms.
The Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law, with you irrevocably consenting to the exclusive jurisdiction of the courts of South Africa, in respect of all proceedings arising out of or pursuant to the Terms.
DISCLAIMER AND LIMITED LIABILITY
YOU USE OUR SITE AND PRODUCTS AT YOUR OWN RISK.
WHILE UNILEVER ENDEAVOUR TO ENSURE THAT THE INFORMATION ON OUR SITE ARE CORRECT, WE DO NOT WARRANT THE ACCURACY AND COMPLETENESS OF CONTENT ON OUR SITE OR THAT THE CONTENT AVAILABLE FROM OUR SITE ARE FREE FROM ERRORS OR OMISSIONS, OR THAT IT WILL MEET YOUR INDIVIDUAL TASTES, PREFERENCES OR EXPECTATIONS.
UNILEVER MAY MAKE CHANGES TO OUR SITE OR THE CONTENT ON OUR SITE AT ANY TIME WITHOUT NOTICE. THE CONTENT ON OUR SITE MAY BE OUT OF DATE, AND IN THIS REGARD, WE MAKE NO COMMITMENT TO UPDATE SUCH CONTENT.
TO THE EXTENT ALLOWED BY LAW, UNILEVER OR THE UNILEVER GROUP SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS OR LIABILITY OF WHATSOEVER NATURE ARISING FROM THE USE OR INABILITY TO USE OUR SITE OR CONTENT PROVIDED FROM OR THROUGH OUR SITE.
UNILEVER OR THE UNILEVER GROUP WILL NOT, TO THE EXTENT PERMITTED BY APPLICABLE LAWS, BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR FOR ANY LOSS OF BUSINESS, REVENUES, PROFITS, GOODWILL, CONTENT OR DATA.
HOW TO RESOLVE DISPUTES WITH US
We offer the following process to help you resolve a complaint or dispute you may have with us.
Any queries or complaints in relation to our Site or Products can be submitted to us by contacting us using the information provided under "Contact Us" on Our Site or by contacting us at consumer.affairsZA@unilever.com.
Without prejudice to your rights in law, you are required to first approach us with any complaint or dispute and afford us an opportunity to resolve a compliant before you approach any relevant authority, court or other dispute resolution body, or refer the matter to arbitration.
Please direct all legal disputes to consumer.affairsZA@unilever.com. Your complaint should include the following -
- your name and surname;
- the date on which the complaint arose;
- a brief description of what gave rise to the complaint;
- the amount in dispute (if applicable); and
- supporting information or documentation, if any.
WHO ARE WE?
TRESemmé is a brand owned by the Unilever Group. A Unilever Group company is any company in which Unilever PLC or Unilever NV and either or both together directly or indirectly owns or controls the voting rights attaching to not less than 50% of the issued share capital, or controls the appointment of a majority of the board of management.
Unilever South Africa Proprietary Limited (registration number 1939/012365/07) is a company registered in the Republic of South Africa.
A list of officer bearers can be found at https://www.unilever.co.za/about/who-we-are/our-local-leadership/ .
Our physical address is 15 Nollsworth Crescent, La Lucia Office Ridge, 4051.
Unilever has membership in various regulatory bodies and subscribes to certain codes of conduct. For more information on this please consult www.unilever.co.za